When you think of lifesaving measures in health care, you generally think of what we call our clinical staff: our surgeons, cardiologists, emergency room nurses and physicians….anyone who has direct contact with our patients, residents and clients who present with life-threatening illnesses or conditions.

An office clerk in Health Records wouldn’t necessarily come to mind when you think of urgent intervention to prevent loss of life.

And yet that’s exactly whose quick action prevented a potential explosion and loss of life one day last summer, when a car went out of control and crashed into Dr. G. B. Cross Memorial Hospital in Clarenville.

Watch below an interview with Susan Harding – one of Eastern Health’s quick-thinking heroes – by Communications Manager Deborah Collins: